Effective Date: 27.11.24

At Nichzon Travel LLC, we are committed to providing a seamless and satisfactory travel experience for all our customers. However, we understand that changes or cancellations may sometimes be necessary. This Refund Policy outlines the terms and conditions for refunds related to our services, including flight bookings, accommodations, and other travel-related services.

1. Flight Booking Refunds
Flight Cancellations by You:
If you need to cancel your flight booking, please review the terms and conditions of the airline you booked through. Each airline has its own cancellation policy, which may include cancellation fees or restrictions on refunds.

Refund Eligibility:
Refunds are generally only available if your flight is canceled directly by the airline or if you have purchased a refundable ticket. Non-refundable tickets are typically not eligible for a refund unless there are exceptional circumstances (e.g., flight cancellations or significant delays).

Refund Process:
If your flight is refundable, we will process your refund request through the airline or flight provider. Please allow 10-15 business days for the refund to be reflected in your account, as processing times may vary.

Cancellation Fees:
If a flight cancellation occurs, the airline or service provider may charge a cancellation fee that will be deducted from the refund amount.

Flight Changes:
For any changes to your flight (e.g., date, time, or route), please contact us as soon as possible. Additional charges may apply depending on the airline’s policies.

2. Accommodation Refunds
Hotel Cancellations by You:
If you need to cancel or modify your accommodation booking, the refund depends on the hotel's cancellation policy. Most hotels offer flexible cancellation terms, but this varies depending on the rate or package you selected.

Refund Eligibility:
Refund eligibility depends on whether the hotel booking is refundable or non-refundable. Refunds are typically available for cancellations made at least 48 hours prior to check-in.

Refund Process:
If your accommodation booking is eligible for a refund, we will work with the hotel to process your refund. Please note that processing times can vary depending on the hotel or booking provider. Generally, refunds are processed within 7-10 business days.

Hotel Changes:
Any modifications to your hotel reservation (e.g., dates or number of guests) are subject to the hotel’s availability and may incur additional fees or changes to your rate.

3. Non-Refundable Services
Certain services may not be eligible for refunds, including:

Non-refundable flight tickets (as per airline policy)
Non-refundable hotel reservations (as per hotel policy)
Packages or services with specific terms (e.g., discounted or promotional offers)
Please review the terms and conditions for each service at the time of booking for more details on refund eligibility.

4. Refund Request Process
To request a refund for a service booked through Nichzon Travel LLC, please follow these steps:

Contact Us:
Reach out to our customer support team at [email protected] or +1 404-890-5544 within 7 days of cancellation. Please include the booking reference number and any relevant details.

Review & Approval:
Once your request is received, our team will review the eligibility for a refund based on the service provider’s terms and conditions.

Refund Issuance:
If your request is approved, we will process your refund within the applicable time frame. Please note that the refund may be issued directly by the service provider (e.g., airline or hotel), and processing times may vary.

5. Refunds for Services Booked through Third Parties
If you booked a flight, accommodation, or other services through third-party websites or partners, the refund process will be handled according to their specific terms and conditions. In these cases, we recommend contacting the third-party provider directly for assistance with your refund.

6. Exceptions and Special Circumstances
In certain cases, we may offer exceptions or alternative solutions for refunds, such as:

Force Majeure Events:
If your travel is impacted by extraordinary circumstances (e.g., natural disasters, strikes, or pandemics), we will work with service providers to explore refund or rescheduling options.

Errors in Booking:
If there is an error in your booking made by us or a third-party provider, we will take responsibility and assist you in resolving the issue.

7. Contact Us
If you have any questions or need assistance with a refund request, please contact our customer support team:

Nichzon Travel LLC
34 Peachtree St NW #240, Atlanta, GA 30303, USA
Phone: +1 404-890-5544
Email: [email protected]